*Limited to three remote sessions/remote management changes per month, additional sessions at an additional charge. Unused remote support sessions can not be converted to following months or year if unused. Some features are not covered under the remote support plans as they require extended set-up time and labor. Additional charges may apply.
(1) Grandstream system users can now receive "tested and verified" HTTP automatic updates via OREweb.ca®'s distributed update service. This VALUE ADDED service only applies to Grandstream UCM/IP-PBX main system users who have signed up for a paid plan.
OREweb.ca®'s Remote Support or Remote Support & Management is not part of, and not covered under FortiVoice's "FortiCare Contract" - It is a separate service provided by us only. Extended repair, equipment replacement and extenuating software and hardware support issues are not covered under OREweb.ca®'s plans - in certain cases, we will communicate what you will need to do to resolve certain support related issues, including communicating directly with FortiVoice if we are unable to resolve an issue.